Here to help with JanJar
We aim to respond within three working days (Monday–Friday, excluding UK bank holidays). This is an initial response target, not a guaranteed resolution time. We prioritise reports about missing records, incorrect financial calculations and privacy concerns.
Before contacting us: You may find your answer in the 37-question FAQ.
What can we help with?
Select a subject below. Your email app will open with our address and a suggested message; you can edit it before sending. Nothing is sent automatically and this website has no support form.
Reporting safely
Please don't send bank statements, account or card details, banking credentials, financial screenshots with visible personal information, encrypted backup files or recovery passwords.
If you suspect missing records or a failed restore, don't delete or reinstall JanJar, reset its data, overwrite backups or keep repeating a failed restore. Keep independent records of bills due and contact us with a description of what happened.
For information about how website enquiries are handled, read our Privacy page.
Prefer to write your own email?
You can always email support@janjar.app directly. The subject categories simply help us organise messages.
JanJar is still in development. Subscription purchases are not available through the website; the billing category is available for future use.